ARCH National Respite Network

ARCH National Respite Network and Resource Center assists and promotes the development of quality respite and crisis care programs, helps families locate respite and crisis care services, and serves as a strong voice for respite in all forums.

Go Live Date: February 22, 2023
Services Delivered:
  • Content Audit
  • Audience Analysis
  • Online Card Sorting Exercise
  • Content Strategy
  • Site Map Recommendations,
  • Wireframe
  • Custom Visual Design and Development
  • Content Optimization
  • Filterable Content Database
  • Advanced Modules
  • Usability Testing
  • 1:1 Training
  • SEO Research
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Goals and Challenges:

ARCH Respite Network is meant to be a place to find resources, but their old website made it difficult to find resources and correct information. They had multiple menus and too many pages that were hard to find. When we did a survey users #1 request was making information easier to find and better organized.

Homepage Before Redesign

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Our Solution:

We analyzed every page in their site, ran surveys and tests with users, and came up with a site map that better organizes information. It’s still a huge menu, but now there’s only 1 menu and no orphaned pages. We created a searchable and filterable database called the Resource Library where users can search through hundreds of resources based on topic, keyword, and more.

We also created an updated design with more images and focused messaging so users won’t be overwhelmed by the wealth of information. We created many page templates that make it easier to organize a lot of information on a page using accordions and tabs.

Since this site launched, the respite community has been so pleased with how easy it is to find what they need and site traffic and engagement has increased tremendously.