West Tennessee Legal Services

We are a nonprofit providing civil legal help to underserved individuals, families, and communities in 17 counties in West Tennessee.

Go Live Date: June 23, 2021
Services Delivered:
  • Content Audit
  • Audience Analysis
  • Content Strategy
  • Site Map Recommendations
  • Wireframe
  • Custom Visual Design and Development
  • Content Optimization
  • Advanced Modules (3)
  • 1:1 Training
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Goals and Challenges:

  • Make it easier for users to access information
  • Better explain our mission and what we do
  • Better donation experience
  • Communicate with a diverse, low-income audience in a way that speaks to them

Homepage Before Redesign

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Our Solution:

  • Streamlined information and created a simpler site map
  • Created homepage content that quickly helps first-time visitors understand the mission and what WTLS does
  • Created video galleries, added graphics, edited content and made sure each page was easy to follow and read
  • Implemented ADA tools
  • Implemented eTapestry forms for a better donation experience